Professional skills and qualifications:

• IT related education (could be in progress or incomplete) in IT field;

• Previous experience in Customer Support or related role/area;

• Knowledge (and/or practical experience) of SQL and scripting languages;

• Proficiency of ITIL concept will be considered as an advantage;

• Good analytical and problem-solving skills;

• Ability to organize and prioritize work in an efficient manner;

• Excellent communication skills;

• Fluent English (reading/speaking/writing);

Responsibilities:

• Managing the life cycle of incidents and service requests, escalating them as appropriate;

• Analyzing the business requirements and their impact on the existing solutions;

• Working cross-functionally to complete orders and resolve incidents;

• On-call availability;

• Maintaining and developing run-books and user manuals.

We offer: 

• Advantage of working in a large, stable and reliable company, which managed to keep a dynamic and friendly work environment;

• Opportunity to work with modern technologies in a cloud based environment together with implementation teams, applying DevOps practices;

• Part-time work in shifts (~30 hours per week);

• Competitive salary and compensation package (advanced health insurance, flexible cell phone compensation, etc.);

• Career growth and opportunities for development;

• Regular company and team building events.

Compensation:

• Monthly salary (gross): 12 – 15 Eur / per hour

‍